How can I fund my trading account?
You can fund your account by credit cards (VISA/Master Card) , UnionPay ,Alipay, Amex, JCB, Wire Transfer, WEBMONEY, QIWI WALLET, OKPAY, Bitcoin, PERFECT MONEY, NETELLER.
How quickly the funds will be added to my trading account?
The funds will be available for trading immediately, once we receive a confirmation from payment system.
What is the minimum amount for withdrawal?
The minimum amount allowed for withdrawal is $50.
What are the conditions for withdrawals?
For security reasons, identification of the person is required for all withdrawals, regardless of the withdrawal amount.
For account without bonus: trader has to reach a 100% turnover from deposited amount, to claim for for withdrawal. For account with bonus: trader has to reach 300% turnover from deposited amount, to claim for deposited amount and profit withdrawal. More details in "User agreement".
How quickly my withdrawal request is processed?
Videforex processes all withdrawal requests within 1 hour. However verification may take longer time, if client didn't submit all requested documents in time.
How can I cancel a withdrawal?
If you wish to cancel a withdrawal, please contact customer support as soon as possible. If the funds have not been debited from your trading account, you may be able to cancel the transaction as it may still be in process. However, if the funds have been debited from your trading account, the withdrawal may already have been processed.
Does Videforex withhold a tax from payouts?
Videforex doesn't withhold any taxes. However, as a customer, it is your responsibility to follow the taxes requirements in your jurisdiction.
How can I close my Videforex Account?
Please email at [email protected] to request closing of your account. You will receive a confirmation when this request will be completed.